Good afternoon,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your dissatisfaction with the blazer and the fit of the suit jacket. We understand how frustrating it can be when items do not meet your expectations.
We appreciate your patience in trying to resolve the issue with the blazer, and we regret that it did not meet our quality standards. Your feedback regarding the creases and overall appearance has been noted, and we will investigate this further to prevent such issues in the future.
We are glad to hear that your refund was processed quickly and that you found our customer service team to be friendly, helpful, and professional. Your kind words mean a lot to us, and we will pass on your compliments to the team.
Thank you once again for your feedback and for acknowledging our efforts. If there is anything else we can assist you with, please do not hesitate to contact us.
Warm regards, Phase Eight Customer Care
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Thank you for your feedback,
I’m so sorry to hear you’ve not received your refund as quickly as you had hoped for.
We do advise to allow up to 14 working days from the date of postage for your returns to be received and processed. This does also exclude weekends and any public holidays that incur over that period.
Please ensure you keep a copy of your postage receipt safe, this will cover you for a monetary refund.
Should you not hear from us by the 14th working day, please do let us know and provide a clear image of your postage receipt and we will be able to investigate this further for you.
Hi, glad to hear your shopping experience was quick and easy. We're pleased that the jacket met your expectations in terms of beauty and color accuracy. Thank you for choosing Phase Eight. Best regards.
Thank you for your feedback,
I am sorry that you did not find the quality as you would expect from Phase Eight.
I will be passing your comments on to our garment team
I can only apologise for this the warehouse have been made aware of this issue, Our stores can press any items that arrive creased or we will cover to have this done at a dry cleaners up to £20 if a receipt is produced.
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Phase Eight Customer Care
