“The jacket is beautifully made. I ordered my usual size 14, and it fitted perfectly. Sadly I've had to return it though, as the colour had quite lilac tones, and was completely wrong for the dress I wanted to wear it with.”
Hello Margaret, Thank you for this feedback. We are always looking at ways to improve our service and packaging, I will pass this feedback on to the team. Kind regards, Phase Eight customer care
Hi,
Thank you for sharing your experience with us, and we're glad to hear that you found the dress perfect for the mother of the bride role. We apologize for any inconvenience caused by the high customs fees due to Brexit. We're pleased to hear that our customer service team was accommodating and promptly processed your refund. We appreciate your understanding, and we're glad you were able to find the dress through another provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards.
