“This Jacket is beautiful. However, Phase Eight has to review their conversion table from UK to US sizes. I bought the jacket and it was enormous. Gigantic. I couldn't use it and now they don't have a smaller size available, so I was forced to buy another jacket that I didn't like much.
It caused stress and hassle because I needed it for a special event. Staff wasn't helpful. They couldn't care less. So, it is a pity. Don't think I will buy again from Phase Eight. It was simply an unpleasant experience.”
Hello,
Thank you for taking the time to provide us with your feedback.
I am so so sorry to hear that you did not receive your order and that there was a delay with refunding you. This is not the services we wish to provide our customers at all and I completely understand how frustrating this can be for you, rest assured this has been reported to my senior team to ensure that this is investigated internally.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
