Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hello there, Thank you for taking the time to leave this feedback for us. I’m truly sorry for the lengthy delay and the frustration you went through with your refund. I understand how upsetting it must have been, especially after being told multiple times it would be resolved. I’m glad to confirm that your refund has now been processed.
Thank you for your patience and I deeply apologise for any stress this caused. Please do contact us via email if you need any further assistance.
Kindest regards,
Phase Eight customer care
