“I was so disappointed with the item. The picture was totally misleading. The colour was stated as stone but in fact it was beige. The zip, belt buckle etc were clearly shown in silver. They were a horrible brassy gold. I would not have ordered the item if the photo had been accurate.”
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
“I wasn’t sent the coat in this picture- received a different colour and style. So disappointed. I returned it but my postage was not refunded even though the item I was sent was incorrect. Not a happy customer.”
Hello,
I am so sorry to hear that you received an incorrect item. That is not what we would expect at all.
If you do need our assistance, please get in touch with our Customer Care Team who will be happy to help you.
Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi There,
Thank you so much for your feedback. It's fantastic to hear that your shopping experience was so smooth and hassle-free! Easy access, efficiency, and a seamless return process are all indicators of a well-managed online shopping platform. It's great that the jacket was sent on time and that the return process, although unfortunate due to sizing, was quick and efficient. Have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our service to you and our returns process. I hope you find something more suitable soon.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
