“The coat is a beautiful colour and cut and I’ve taken it on a business trip and within 3 days there are holes in the lining in the pocket and the lining at the shoulder has completely come apart, so disappointed as I love the coat”
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
Hi, we're pleased to hear that ordering from Phase Eight was easy, and your item arrived quickly. Your satisfaction is important, and we appreciate your positive feedback. If you have any more feedback or questions in the future, feel free to reach out. Thank you!
Best Regards
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment has become faulty in the way it has, this is not the usual quality of our garments we can assure you. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Thank you for your feedback,
We do ask you to allow up to 14 working days for all returns to be processed, and I can see that this has now been refunded
