“Really lovely coat. It hangs well and looks good when done up. The only bug bear is the fastening is so strong, it can potentially damage the coat if you try and pull the fastening rather than getting your nail in-between the popper. (hope that makes sense)
Keep this coat away from pets because the material attracts cat and dog hair! It's like a magnet! 4 stars for these reasons.”
Hello,
I am sorry to hear that we have let you down on your order this time.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
If you still need our assistance with your refund our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi! Your efficiency feedback is appreciated. It's great that both the order handling and delivery speed from Phase Eight were fast and met your expectations. Enjoy your prompt and convenient shopping experience!
Best Regards
Thank you for your feedback,
I am sorry to hear this.
I hope that this was commented on when item was returned to us so it could be passed on to the garment team.
