Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards
Phase Eight Customer Care
“The presale price of this coat was almost £200, so I was surprised at the use of cheap buttons which did nothing to enhance the coat. Subsequently changed them and the finished look is vastly improved.”
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards.
