Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
“Two stars for the following reasons:-
The coat was extremely heavy and unlike any other puffer products I’ve seen.
The sleeves were too short for me (5’7” tall)
I returned the product to the shop as it was the quickest way to receive a refund. This meant a 50 return journey.”
Hi there,
Thank you for your feedback, we're sorry to hear you were unhappy with your new coat. I can see you have been refunded now, but if there's anything else we can do to help please contact us direct.y
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hi there, Thank you for your review. We are so pleased to hear you are happy with your purchase and our service to you. Thank you so much for being our customer. Kind regards
Thank you for your feedback,
I am so sorry to hear that you had an issue with the zip catching, I am glad that you have returned this I do hope that you mentioned this when returning so our garment team could be notified.
Thank you for your feedback,
I am sorry that you did not find the quality as you would expect from Phase Eight.
I will be passing your comments on to our garment team
