Thank you for your feedback,
I can only apologise for this the warehouse have been made aware of this issue, Our stores can press any items that arrive creased or we will cover to have this done at a dry cleaners up to £20 if a receipt is produced.
I am sorry that you did not find the quality as you would expect from Phase Eight.
I will be passing your comments on to our garment team
Hello,
Thank you for your feedback. I sincerely apologise for the inconvenience you have experienced with the creased coat. I am truly sorry that this oversight occurred during our quality check and packaging process. Rest assured, this matter has been promptly raised to the relevant team for thorough investigation and rectification. We aim to address this issue comprehensively and prevent any similar disappointments in the future.To assist you further, we will be contacting you via email.
Kind regards,
Phase Eight Customer Care
“I have bought this coat in its varying forms over the years. It is most flattering and easy to wear. I always get compliments. The berry colour is lovely.”
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great online shopping experience and found the ordering and return process easy.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for taking the time to leave us feedback, we're so glad to hear you are happy with your new purchase!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hi,
Thank you for taking your time to leave a review. We are so pleased you had an excellent customer service experience and you love the coat.
We look forward to you shopping with us again.
