Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your refund was not received in full.
Looking at your order I can see that we have refunded you. If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
“Really lovely coat and the studding sets it apart from being just another black jacket. Excellent quality and great length for me - 5ft 1. usually hs size 12/14- bought 12, fits perfectly”
Hi,
We appreciate your loyalty and positive feedback about Phase 8. It's wonderful to hear that you've been shopping with them for many years and consider them a great and reliable company offering quality clothing. If you have any further comments or inquiries, feel free to reach out.
Best regards.
“Beautiful coatigan, has silver studs against the black colour looks very effective. Can dress up or down but gives an edgy look because of the studs. Haven’t worn the garment because of the very cold weather so waiting for after the cold winter weather passes. A good buy as it was also in the sale.”
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you have had a great shopping experience with is and your refund was made promptly.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hello there,
Thank you for taking the time to leave us feedback.
I am glad to hear that you are happy with the service receiving while shopping with us.
If there is anything we can help you with, please let us know.
Kind regards,
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you've had a great shopping experience with us! We hope you are enjoying your purchase.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
