“I like the bottle able to automatically clean it and keeps my water cooler. The only thing I would like to see is a top where I can put a straw and a opening to drink from the top without taking the top off”
“The product was a gift for my sister. There were no instructions or promotional materials in the box, only a very small cardboard piece with a QR code to scan. The code would not scan so she had to go to the website of the Luma company for instructions which were not very clear.
Even with the promotional discount the price was high. Unfortunately, too high for the value. I rated the bottle three stars because it hopefully will disinfect water which is its intended purpose. The packaging is not consumer-friendly or user welcoming.
p.s. I added a Phonesoap cable to my order so that it would reach the $100 threshold for free shipping. However, once the discount was taken the order value was less than $100 and at the very end of the process, I was charged shipping. Since it was a gift and I wanted to place the order without the aggravation of going back to change or cancel the order I placed the order.”
Hi there,
Thank you so much for reaching out! We are so sorry that this QR code didn't work and for this shipping issue! I'm letting our team know about this!
PhoneSoap Support
“I really like the bottle, but I don't love it. The bottle should have a flip top of some sort to make it easy and safe to use while driving. I will only use the water bottles at home because the screw on top makes it unsafe to use while driving. This bottle is expensive and should have considered safety and ease of use in the design.”
Hi Talulla,
Thank you so much for reaching out! I've just reached out to our team to forward this design suggestion.
Please let us know if you have any questions, and I would be happy to help!
PhoneSoap Support
“Bought this as a gift for my son. He like the design and the ability to disinfect the container with the push of a button! Sanitized and ready to go in a minute!!!!”
“Customer service is not good. My bottle did not work, several texts and emails went unanswered. I fixed the issue, it was that I did not use the usb c charging cord that came with it. I used one already plugged into an outlet ~ for my iPad. You must use the cord that comes with it, which means you cannot loose it and replace it with usb c chargers on the market. Once that was resolved, the bottle worked fine. There was ZERO troubleshooting information offered by phone soap in their materials or site.”
“Bottle works well and holds its charge along time. The weight of the battery and light is not significant to affect most use. The top screw cap is easy to remove/replace. Overall very happy with the purchase”
