“I did not receive the item. I sent multiple emails and tried to call but no reply.
This is the order number.PhoneSoap Order #429350
My contact information is leiah.dotlich@gmail.com
Thank you”
Dear Corazon,
Thank you so much for taking the time to share your feedback regarding your experience with the PhoneSoap UV Toothbrush Sanitizer Gray / 1 Pack. We really appreciate your openness and honesty.
We sincerely apologize for the inconvenience you faced with not receiving your item and for the lack of response you experienced when trying to contact us. This is certainly not the level of service we strive to provide, and we understand your frustration completely.
We would like to personally rectify this situation and make things right for you. Could you please let us know the best way to reach you? We would like to discuss the details of your order and find a suitable solution to ensure your complete satisfaction. Our goal is to improve upon our shortcomings and ensure that our customers, like you, receive the stellar service that they deserve.
Once again, we appreciate your understanding and apologize for any inconvenience caused. We value your feedback greatly, and your honesty helps us in our continuous efforts to enhance our services. We genuinely care about your satisfaction and hope to have the opportunity to serve you better in the near future.
Thank you once again for bringing this matter to our attention, Corazon. We are looking forward to hearing from you soon and resolving this issue as swiftly.
Best regards,
Phonesoap support.
“It is very difficult to insert an Oral-B electric toothbrush in the BrushGuard. Since they didn't show any videos or images instructing customers on how to insert a toothbrush at that time, I chatted with PhoneSoap's customer service to ask if it is compatible with my specific toothbrush. They said yes, but they also said that there is a shipping charge no matter how much your total order is (and that the straws are 5 cm or 5 m in diameter) - wrong again and again ($100 orders ship free!). I fully charged the device before using it, but it only lasted about a week with brushing only once or twice a day.”
Dear Reviewer,
Thank you so much for taking the time to share your feedback on BrushGuard UV.
This BrushGuard has a base that is 34" and does fit all toothbrushes, but some brush heads, like those from electric toothbrushes, may have a tighter fit and require additional pressure to fit these toothbrush heads in the flexible plastic base.
We apologize for the misinformation regarding the Last Straw and the free shipping. However, the correct measurement is 10mm in diameter, and all orders $100 or more ship free! We truly apologize for any confusion this may have caused!
Under a full charge, the Brushguard UV should run about 34 times single drying, about 40 times single disinfection, and about 28 times fan + disinfection!
Please let us know if you have any other questions, and we would be happy to help!
Thank you for your feedback and honest review!
Warm regards,
Phonesoap support.
“It is very difficult to insert an Oral-B electric toothbrush in the BrushGuard. Since they didn't show any videos or images instructing customers on how to insert a toothbrush at that time, I chatted with PhoneSoap's customer service to ask if it is compatible with my specific toothbrush. They said yes, but they also said that there is a shipping charge no matter how much your total order is (and that the straws are 5 cm or 5 m in diameter) - wrong again and again ($100 orders ship free!). I fully charged the device before using it, but it only lasted about a week with brushing only once or twice a day.”
Dear Reviewer, Thank you so much for taking the time to provide your feedback on BrushGuard UV. We sincerely appreciate your honest review and are sorry for the inconvenience you experienced.
We understand that it was difficult for you to insert your Oral-B electric toothbrush into the BrushGuard. We apologize for not providing any instructional videos or images at that time. We have taken note of this issue and will work towards providing clearer instructions on how to properly insert toothbrushes.
Regarding your conversation with PhoneSoap's customer service, we apologize for the misinformation provided regarding the shipping charges. We want to clarify that orders over $100 do indeed ship free. We will address this issue with our customer service team to ensure accurate information is given in the future.
We also apologize for the battery life of your device. It should have lasted longer than just a week with your brushing frequency. We would appreciate it if you could provide us with more details on your experience, so we can better understand the problem and find a solution.
Once again, we are grateful for your feedback and for bringing these issues to our attention. Your input is valuable to us as we strive to improve our product and customer experience. If there is anything else we can do to make things better, please let us know.
Thank you for choosing Phonesoap!
Best regards,
Phonesoap support.
