“Perfect little fan for moving around the house or when outside. Great for spot-cooling the face and neck quickly. Battery lasts a long time. The dial feature is a big improvement to simple on and off or 3-mode switches. I haven't even needed the extra cooling effect, but it does work surprisingly well for such a small gadget. The stand feature works well / does not fall over. Overall, very happy with my purchase.”
Hi there,
I’m sorry to hear the airflow isn’t delivering the cooling you expected, even though the plate gets cold. If you’d like, we can help troubleshoot or discuss ways to position the fan to optimize airflow or assist with a return or exchange. Our team is happy to help!
Warm regards,
Team PhoneSoap
“Fan works great. Cooling plate didn’t work and I’ve been waiting 5 days now for a return authorization for a defective product. Customer service seems like AI and just keeps stringing me along saying my request will be reviewed in the next day or two. Received as a gift.”
Hi there,
I’m sorry to hear the cooling plate didn’t work and you’ve been waiting on a return authorization. I've reviewed all of our recent requests awaiting authorization and don't see one awaiting approval for this product; so that we can make sure we assist with this and send this label efficiently as possible, would you be able to reach out to our team with the RMA you received? Our team would be happy to help with this!
Warm regards,
Team PhoneSoap
