“First fan was a gift and the cooling function didn’t work. I waited over 1 week for a return authorization approval -unacceptable for a defective product. Why does it take so long? Why does a defective product need to be approved? I did get responses from the (AI?) customer service agent that said I had to wait. I had read negative reviews about the customer service and can say it is accurate. I finally got “approval” to return the product and received a replacement. The cooling disc does get cold but doesn’t cool the air coming from the fan. I have to press the cooling disk directly on my face to have any benefit. The fan does work well and generates a good breeze.
All in all, I wouldn’t pay $50 for this product and the aggravating customer service and return process. This company can do better if anyone is listening.”
Hi Lynette,
I’m sorry to hear about the trouble with the first unit and the slow return process. It’s frustrating when a defective product isn’t resolved promptly. If you’d like, we can help review your case and see what options are available to streamline the return or exchange process.
Thank you for sharing your experience. We appreciate your feedback and will take it into account.
Warm regards,
Team PhoneSoap
“Perfect little fan for moving around the house or when outside. Great for spot-cooling the face and neck quickly. Battery lasts a long time. The dial feature is a big improvement to simple on and off or 3-mode switches. I haven't even needed the extra cooling effect, but it does work surprisingly well for such a small gadget. The stand feature works well / does not fall over. Overall, very happy with my purchase.”
Hi there,
I’m sorry to hear the airflow isn’t delivering the cooling you expected, even though the plate gets cold. If you’d like, we can help troubleshoot or discuss ways to position the fan to optimize airflow or assist with a return or exchange. Our team is happy to help!
Warm regards,
Team PhoneSoap
“Fan works great. Cooling plate didn’t work and I’ve been waiting 5 days now for a return authorization for a defective product. Customer service seems like AI and just keeps stringing me along saying my request will be reviewed in the next day or two. Received as a gift.”
Hi there,
I’m sorry to hear the cooling plate didn’t work and you’ve been waiting on a return authorization. I've reviewed all of our recent requests awaiting authorization and don't see one awaiting approval for this product; so that we can make sure we assist with this and send this label efficiently as possible, would you be able to reach out to our team with the RMA you received? Our team would be happy to help with this!
Warm regards,
Team PhoneSoap
