“I have three Air Soap Air Cleaners in my home. I have acute bronchitis and the dirty air in Utah Valley is not my friend. I love breathing clean air. The new Carbon Filter seems to be working well.”
“I bought this carbon filter to replace the one that was part of my original air soap. It was damaged during shipping but was replaced immediately and sent to me quickly. Excellent customer service and excellent air cleaner; the air soap has served us well during the past several years that we've owned it.”
“Total of $67 for the carbon filter is ridiculous. Tried to opt of of package protection and could not !!
Even with new filter still seems an excessive ozone odor.”
Dear William,
Thank you so much for taking the time to share your feedback on the Carbon Filter for AirSoap X3 and our Package protection.
We apologize for any inconvenience and understand your frustration with not being able to opt out of the package protection. We strive to provide a seamless and hassle-free experience for all our customers, and we regret that this feature did not meet your expectations. However, the package production is optional and you should be able to remove this option when clicking the shopping cart icon before checkout.
Once again, we sincerely appreciate your feedback and thank you for bringing this to our attention. We are committed to continuous improvement and hope to exceed your expectations in the future.
If you ever require any assistance or have further questions about the Carbon Filter or any of our other products, please do not hesitate to reach out to us. Our dedicated support team is always here to help you.
Warm regards,
Phonesoap support.
“Reusable Carbon Filters are more environmenatlly practical than having to replace disposable filters every month. It is easy to clean the Carbon Filters.”
