“I like this water bottle, but some potential enhancements would be a wider mouth so you can put more than one ice cube at a time, a chug or straw so you can use it in the car while driving and a larger bottle to hold more water.”
Dear Reviewer,
Thank you for taking the time to share your thoughts on the Luma UV Light Water Bottle. We're glad to hear that you like it!
We truly appreciate your suggestions for enhancements. A wider mouth for easier filling with ice, a chug or straw option for on-the-go hydration, and a larger capacity are all fantastic ideas that can help improve user experience. Your feedback plays a vital role in our ongoing product development, and we will definitely pass these insights along to our team.
If you have any more feedback or questions, please don’t hesitate to reach out. We're here to help!
Warm regards,
Phonesoap support.
“I never received my Luma bottle. There was an error with the delivery address. I notified the company. The Luma bottle was sent back to the PhoneSoap company. I tried to communicate with their customer sevice, and they insisted the product was sent out. If customer service would have tracked the package, they would have seen that the product was returned to them. It is very difficult to get good customer service from this company. No phone calls. Email customer service with what appears to be a third party,”
Dear [Reviewer],
Thank you so much for taking the time to share your experience with us regarding your recent order of the Luma Bottle. We truly appreciate your feedback and apologize for the inconvenience you have faced due to the error with the delivery address.
We are truly sorry for the miscommunication and any frustration caused during your attempt to contact our customer service. We understand that the situation could have been handled better and we apologize for any inconvenience caused.
This is certainly not the level of service we strive to provide, and we assure you that we take your feedback seriously and will make improvements in our processes to ensure a better experience for our customers.
We genuinely value your opinion and would be grateful if you could let us know how we can make things right for you. We want to ensure that you are completely satisfied with our product and service. Please let us know if there is anything specific we can do to rectify the situation.
Again, we appreciate your time in bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We are committed to improving our customer service, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Best regards,
Phonesoap support.
“I already had a UV sanitizing bottle. It was priced higher than this one and had a slightly smaller capacity. The biggest difference between this and the other is the insulation works much better in the air soap bottle; I had cold water all day until I emptied it (at least 8 hours).”
“This bottle has a slightly larger diameter than other stainless steel bottles I have received over the years and is not quite as good in insulating it's contents. I am guessing that may be due to the UV-C system in its base. That being said, it is more than adequate in keeping water cold for several hours and the UV-C system disinfects water at least as well as halazone tablets without the risk of potential side effects. I've seen claims that a single charge can support 100 disinfection cycles or 2 months of disinfection (whichever comes first). I can't say whether that is true but I have gotten 25 cycles in a single month and the unit appears to be capable of additional disinfection cycles before it's next charge.”
“The bottle seems to be working all right, the issue we had was shipping. It was supposed to be a surprise Christmas gift for my wife as she wanted one of these, but FedEx kept calling over and over to let me know that I still owed money for shipping from PhoneSoap, which my wife received and then knew what she was getting. The extra expense for shipping (maybe it was duties) was an unhappy surprise, but ruining the surprise was worse. I probably wouldn't have purchased this bottle if I had known they were going to use FedEx. I am no longer going to order from businesses that use companies like FedEx, DHL, and UPS that hold shipments for more money before they will deliver. USPS, Canada Post, etc do not demand these extra charges, so I will prefer companies that use them.”
Thanks so much for your feedback, Kevin! We’re so glad to hear that you’re loving your Luma Bottle! At this time, all international orders are subject to duties and customs. We truly apologize for any inconvenience! Please let us know if there is anything else we can assist you with, and we'd be happy to help!
Thank you!
Phonesoap Support.
“Got my two bottles of Luma, with some logistic disconnect though. I suspect it’s a Christmas peak season but Phonesoap customer service was helpful. Daphne and Abbey followed through with the warehouse and me. Love the water. Fresher and love the taste.”
H Ariane,
I'm so sorry about this! I'm reaching out to our team now to look into this and resolve this as soon as possible!
Thank you!
PhoneSoap Support
Hi there,
I'm so sorry that you're having trouble with this unit! Please follow up with our team at cs@phonesoap.com. We would be happy to help!
Best regards,
PhoneSoap Support
