Hi there,
Thank you for your feedback; we would be happy to help with this! All units are packaged with a USB power cord. If this power cord was missing, or isn't working to charge your unit, please let us know and we would be happy to help!
PhoneSoap Support
“I purchased 3 PhoneSoap basics. I only tried 2, but neither worked. I went through the suggested troubleshooting on their website and after talking with the company via their chat. But I couldn’t get either to work. One of the items has visible marks on it, like it was previously used.”
Hi Kristin,
We’re truly sorry to hear about your experience with the PhoneSoap Basic. It's disheartening to know that the units didn’t function as expected despite your efforts with troubleshooting. Thank you for bringing this to our attention!
If you need further assistance, please reach out to us directly at cs@phonesoap.com, and we would be happy to assist you further!
Warm regards,
Team PhoneSoap
“I’m disappointed that the purchase of the device ended up costing three times its listed price. Shipping fees and customs duties of €27 made it so expensive that it’s absolutely not worth it. The website was unclear about this. I would not recommend it to anyone. Moreover, this is the second one I’ve bought. The first one stopped working in less than four years, despite only occasional use.
At €25, it could have been a great deal. At €50, including shipping costs, it was already expensive. At over €80, I would have bought a similar but larger product instead.”
Hi Francesco,
Thank you for taking the time to share your thoughts on the PhoneSoap Basic.
We truly apologize for the inconvenience; however, all international customers are responsible for fees related to duties and customs, and all international sales are final. This is noted on our site before the customer proceeds to check out.
If you need further assistance, please don’t hesitate to reach out!
Warm regards,
Team PhoneSoap
Hi Dottie,
Thank you for reaching out to us. We're sorry to hear that your PhoneSoap Basic hasn't arrived yet. We understand how frustrating it can be to wait for a much-anticipated product.
Please check with the shipping carrier for updates on your order, and if you have any questions or need further assistance, feel free to reach out to our support team. We're here to help!
We appreciate your patience during this time.
Best,
PhoneSoap Support
