Hi there,
I'm so sorry to hear that you're dissatisfied with your order! Please reach out to our team at cs@phonesoap.com and we would be happy to help!
PhoneSoap Support
“I have had a PhoneSoap for several years and love the convenience of it. I put my phone in it every day first thing in the morning and often during the day. I bought a second one recently for a gift exchange.”
Hi there,
Thank you for your feedback; we would be happy to help with this! All units are packaged with a USB power cord. If this power cord was missing, or isn't working to charge your unit, please let us know and we would be happy to help!
PhoneSoap Support
“I purchased 3 PhoneSoap basics. I only tried 2, but neither worked. I went through the suggested troubleshooting on their website and after talking with the company via their chat. But I couldn’t get either to work. One of the items has visible marks on it, like it was previously used.”
Hi Kristin,
We’re truly sorry to hear about your experience with the PhoneSoap Basic. It's disheartening to know that the units didn’t function as expected despite your efforts with troubleshooting. Thank you for bringing this to our attention!
If you need further assistance, please reach out to us directly at cs@phonesoap.com, and we would be happy to assist you further!
Warm regards,
Team PhoneSoap
