“Broke within the first week of using it. Inconsistently turns on/top light stopped working. Currently in the exchange process and hopeful I just recieved one with a defect. Very hopeful this doesn't reflect the quality of the new devices. I had a previous PhoneSoap and was quite happy.”
Dear Customer,
Thank you for taking the time to share your experience with the PhoneSoap Pro. We’re truly sorry to hear that you encountered issues so soon after your purchase. That’s definitely not the level of performance we aim to provide.
We appreciate your understanding and hope that your current exchange leads to a much more positive experience. If you have further concerns or need assistance, please feel free to reach out to our customer service team at cs@phonesoap.com. We're here to help and ensure your satisfaction.
Thank you for your feedback, and we look forward to providing you with a product that meets your expectations.
Warm regards,
Phonesoap Support
“I have been a supporter for the product since the beginning. Here is your biggest problem. The charging cord not working. I have sent back many. Why isn't someone checking to see if they are working? If the second one comes and doesn't work I'm getting a refund. Also, you should sell the chargers. You need to either fix the issue with the charger or get a better design!!”
Dear Glenna,
Thank you for your continued support and for taking the time to share your thoughts with us. We're truly sorry to hear about the issues you've faced with the charging cords. We understand how frustrating it must be to receive multiple non-functioning units.
Your feedback regarding the quality control of the chargers is invaluable and will be taken seriously as we continuously strive to improve our products. However, you can purchase a replacement cord from our website! Here is the link below:
https://www.phonesoap.com/products/power-adapters
If your next unit doesn't meet your expectations, we hope you'll reach out to our customer support team at cs@phonesoap.com so we can discuss your options. Your satisfaction is important to us, and we're committed to finding a resolution.
Thank you again for your feedback, and we hope to restore your confidence in PhoneSoap Pro.
Warm regards,
Phonesoap Support
“I had a horrible experience with this company.
I received my phonesoap and plugged it in only to have it not work.
I trouble shot the device as listed on their website and still it did not work.
I contacted Phonesoap explaining I had a defective device and what I had done to try and correct it with no results.
I requested and EXCHANGE not a REFUND for the defective device I had paid for.
At first it seemed everything was going through, then out of no where, I received an email stating YOUR REQUEST HAS BEEN DENIED.
No reason given, I have a Phonesoap that does not work and a company that will not exchange my defective device.
Clearly your customer service department is pathetic and I am frustrated with your company beyond belief.”
Hi there,
We're so sorry for these customer service delays during the holiday season! We appreciate your feedback, and if you have any questions please reach out! We'll get back to you as soon as possible.
This request may have been denied because a photo isn't submitted or if a wrong option is selected. Please reach out to our team and we would be happy to reset this!
Thank you!
PhoneSoap Support
“I did not receive a phone soap pro in blue. You sent a white pro instead. I had been contacting you to ask that I not have to pay return shipping and that you allow extra time for the return to be sent. There is nothing in your online system that answers those requests.
I believe at this point you should allow me to receive a refund to my credit card, since this was your mistake.
This is the worst customer service I have ever encountered.”
“Great device! I've had a number of these since before the pandemic. Occasionally the bulbs burn out but customer service is great and the unit is replaced. Good for piece of mind and sanitation!”
