Hi Michael,
We're really sorry to hear about the malfunction you're experiencing with the PhoneSoap Pro. It’s frustrating when a product works well initially and then encounters issues, despite trying the suggested remedies. We truly appreciate you reaching out to us about this concern.
If you need further assistance or have any questions, please don’t hesitate to contact us directly at cs@phonesoap.com. We’re here to help!
Warm regards,
Team PhoneSoap
“I purchased my PhoneSoap Sanitizer after reading 'Android Smartphones for Dummies by Marsha Collier'. I have just purchased my first smartphone and I need all the help I can get. The Sanitizer was delivered by Fedex in good time. I had to obtain an USA to UK adapter plug from Amazon. I had a little trouble with the USB C PhoneSoap power supply - it is so small and needed to be pushed in a little further - problem solved. The Top Button lit up and the automatic disinfection cycle started and switched off after five minutes. I am very pleased with my purchase. Thank you.”
