Dear Sylvia,
Thank you for reaching out to us regarding your order. We sincerely apologize for the delay in receiving your PhoneSoap 3: UV Phone Sanitizer And Charger Gold. We understand how frustrating it can be to wait, and we want to ensure that you are taken care of.
Please feel free to reach out to our customer support team at cs@phonesoap.com, and they will be more than happy to assist you with your order status. Your satisfaction is very important to us, and we're here to help!
Thank you for your patience, and we hope to resolve this for you soon.
Warm regards,
Phonesoap support.
“Overall, it seemed pretty seamless. I just don't know whether my phone is clean or not. I can assume that it is. It's saying it's doing what it's doing.”
“This PhoneSoap replaced my old one that finally died (bought pre-COVID). I use it daily for my phone, earbuds, wedding rings, and watch. This one works great, just like my old one, and I don’t mind the 10-minute cycle. My only complaint, hence 4-stars, is the look of this one. My previous one was the teal color, which I loved. Sadly that color was sold out, so I went with gold. I was expecting it to be a matte finish, like the teal one was, but it is a glossy gold which makes it look very cheap. A gold more along the lines of a gold Quip toothbrush handle (matte metal finish) would look much nicer. My two cents!”
“Have to check if the product is working in the long run as I am not able to verify is effectively removing bacteria. I specifically asked for delivery before Christmas and it did not arrive on time and I could not make the Christmas present to my girlfriend (I ordered it on December 9). Very disappointing!”
Hi there,
Thank you so much for your review! We're so sorry for these shipping delays over the holidays! I'm reaching out through our cs email shortly.
Thank you!
PhoneSoap Support
