“Respectfully this device’s tap feature to activate the countdown is not reliable and 100% of my past 50+ taps have not worked. After the purchase of TWO of these and still running into the same issue, I pulled the plug and have since gone with a different countdown timer. Otherwise, it’s got a beautiful design and concept (for which is why I bought it in the first place). My best regards to this company however I cannot recommend this product to another consumer that's looking to make a purchase.”
Dear Dave,
Thank you so much for taking the time to provide feedback on your experience with The WashClock Single / White. We sincerely appreciate your valuable input and apologize for the inconvenience you have encountered.
We are sorry to hear that the tap feature to activate the countdown has not been reliable for you. We understand how frustrating it can be to encounter such issues consistently, especially after purchasing two units of the product. Your disappointment is understandable, and we apologize for any inconvenience caused.
We are glad to hear that you found the design and concept of The WashClock appealing initially, as we strive to provide both functionality and aesthetics in our products.
To make things better, we would greatly appreciate it if you could provide us with more specific details about the issues you encountered with the tap feature. This information will be incredibly helpful in identifying the problem and implementing necessary improvements to enhance the overall performance of The WashClock.
Once again, we extend our gratitude for your feedback and apologize for any inconvenience caused. We value your opinion and hope to have the opportunity to restore your faith in our products in the future.
Best regards,
Phonesoap support.
