“I ended up getting crazy amounts of black heads using this and I tried reaching out to support via email, and Instagram and no one responds to customer questions. So I gave up after 4 months. I usually have oily skin so dry blackheads weren't normal for me.”
I’m so sorry to hear about your experience, and I truly appreciate your feedback. Blackheads can be frustrating, especially when they’re unexpected. Phyla is designed to target acne-causing bacteria while balancing the skin, but it sounds like there may have been something in your routine or skin response that didn’t work as expected. We’re also sorry that your attempts to reach support weren’t answered—that’s not the experience we want for our customers. We have reached out to you directly!
“I've been using it for a little over 2 months now and I definitely see an improvement in my skin. I read about clinical trials with Phages and am convinced I need to continue on this path to get even better results. It's very mild and gentle on my skin which I appreciate! Thank you for making this!”
Thank you for your kind words! We’re so happy to hear that you’re seeing improvement and that the gentleness of Phyla is working well for your skin. It’s great that you’re committed to continuing the journey—our phage technology is all about balancing the skin over time for long-term results. If you ever have questions or need support along the way, we’re here for you!
Hi Paula! Thank you for your review! We’re so glad to hear that the product is helping to minimize your adult acne. We’re excited to continue supporting you on your skincare journey!
“I had terrible acne and was put on acutane, which did wonders. It ultimately ended up coming back and I saw an add for this on Instagram and read their scientific article. Yall it works! A literal God send in a bottle!”
Hi Adi! Thank you so much for sharing your experience! We’re thrilled to hear that our product has been such a game-changer for your skin after your previous struggles. It’s wonderful to know that Phyla has made such a positive impact for you!
“The product works, and while I still get some acne, it stays way smaller and heals way faster, which is a nice benefit. I’ve been using it since late May except a 10 day break because the product ran out for me after 40 days. The packaging should be changed so you can tell how much is left! I used it up faster because I apply it to more than just my face twice a day.”
Hi Lauren! Thank you for sharing your thoughts! We’re glad to hear that you’re seeing results with smaller, faster-healing breakouts. It’s great to know how you’re using the product, and we’re here if you have any questions about your routine!
“This moisturizer is working! I can’t believe it but my cystic acne has finally settled down after years of trying different products and treatment! I really can’t believe it! The moisturizer is nice and absorbs fast, I also keep it refrigerated as directed and it is really nice to have a cool moisturizer on your face! Will definitely be repurchasing!”
Hi Kaleigh! Thank you so much for sharing your experience! We’re thrilled to hear that Phyla has helped calm your cystic acne after years of trying different products. It is great that you are staying consistent, and we’re glad you’re loving the refreshing feeling. We can’t wait to continue being part of your skincare journey!
Hi Rick! Thank you so much for your feedback! We’re thrilled to hear that our product is working well for you. Your results are exactly what we strive for, and we appreciate your support!
Hi Brittany! Thank you for sharing your experience! We’re so glad to hear that our product has helped with your skin and that you felt comfortable using it during pregnancy. We're grateful to be part of your routine and appreciate your trust in us!
