Hi Claire,
Thank you for your review.
I'm so sorry to hear this, I will feedback this information to the most relevant team. This style has been extremely popular and we haven't seen this issue before.
Again, I apologise for any inconvenience caused.
I will talk you through our returns process step by step,
1. Package your return in any waterproof packaging.
2. See the returns section on our website to download a label or QR code for your chosen courier.
3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note)
4. Take to your local ASDA/Royal Mail post office.
5. Keep your proof of posting safe.
Team PB xx
