Hi Steph,
Thank you for your review.
I'm so sorry to see you feel this dress and was poor quality. We work extremely hard to ensure that we only stock the best quality items. I will pass this feedback on for you.
Please note, all unwanted items can be returned for a refund.
I will talk you through our returns process step by step,
1. Package your return in any waterproof packaging.
2. See the returns section on our website to download a label or QR code for your chosen courier.
3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note)
4. Take to your local ASDA/Royal Mail post office.
5. Keep your proof of posting safe.
Again, please accept mt most sincere apology.
Team PB xx
