Hi Catherine,
Thank you so much for taking the time to review your items.
I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team.
Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step,
1. Package your return in any waterproof packaging.
2. See the returns section on our website to download a label or QR code for your chosen courier.
3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note)
4. Take to your local ASDA/Royal Mail post office.
5. Keep your proof of posting safe.
Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us.
Team PB xx
Hi Erica,
I'm so sorry to hear this, this is extremely rare. We will look into this immediately.
I will feedback to the most relevant team, please note, all items can be returned for a refund.
I will talk you through our returns process step by step,
1. Package your return in any waterproof packaging.
2. See the returns section on our website to download a label or QR code for your chosen courier.
3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note)
4. Take to your local ASDA/Royal Mail post office.
5. Keep your proof of posting safe.
I hope this helps.
Team PB xx
