Hi Joanne,
Thank you for taking the time to review us.
I'm so sorry about this, we will pass this feedback on to the most relevant team.
I will talk you through our returns process step by step,
1. Package your return in any waterproof packaging.
2. See the returns section on our website to download a label or QR code for your chosen courier.
3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note)
4. Take to your local ASDA/Royal Mail post office.
5. Keep your proof of posting safe.
Should you wish to discuss this further, please do not hesitate to contact us.
Team PB xx
