Personalised LSA Platinum Necked Decanter Reviews

4 Rating 2 Reviews

A fantastic gift for him, this magnificent LSA International Premium Decanter has been mouth-blown and gently rounded at the edges to create it's proud square shape.

The decanter holds up to 0.35L of his favourite whiskey.

Choose from three fonts.

Visit Product Page

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Visit Product Page

“- First Survey request received shortly after order was placed - i.e. well before receipt of item. - Late delivery (AFTER last stated date) - and then, ONLY after I chased Prezzybox. Your response on day I chased gave no apology ... "well it's only 1 day late" (from final expected delivery date) [i.e. up to THAT point, but still not sent out!]. [You may THEN have intervened with supplier since it was then sent FIRST class and I received it the following day]. - Misleading Sales details online state "Dispatched in 1-2 days" - gives customer FALSE expectation! Customer Service - since Prezzybox place their orders with ouside suppliers to deliver directly to the end customer, you HAVE NO IDEA as to a) whether or not and b) when, customers receive goods - and no automatic record of the same! You only become aware IF customer chases you! Where problems arise with Suppliers, you should have a system in place to be made aware - and, if applicable, notify your customers. [I'd stayed in for all the given delivery dates. to no avail]. I feel it would be REASONABLE PRACTICE to expect that an explanation SHOULD'VE been notified to customers when Prezzybox couldn't meet their stated delivery dates. The reason I was given on chasing was "Quality Control. New item had to be produced". Misleading advertising - i) item described as ..... Platinum Necked Decanter - suggesting it is Platinum metal - on receipt of item, small print within states "platinum painted". Is that just "platinum COLOURED" paint?? ii) packaging box states "Flask" [suggesting Hip Flask), not Decanter, whilst volume is as described. Whilst it's a lovely item, I don't feel this item is good value for money.”

Helpful Report

Posted 6 years ago

Hello Thank you for taking the time to review your order, we are looking into your feedback and will be in touch directly to discuss the issues raised on this occasion Speak Soon,

Posted 6 years ago

Helen McKellar

Verified Reviewer

“Item delivered within time scale in good order. Pleased with quality. Thanks pressybox.”

Helpful Report

Posted 8 years ago