Personalised Thank You Plant Pot Reviews

2.6 Rating 5 Reviews

Thank you for helping me grow plant flower pot

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Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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“I'm yet to receive my gift. Needed it for Friday 4/10/19 evening and nothing . My confirmation email States delivery for Friday 4/10/19. Yet you ask me how is the plant pot. It's now a day late and you don' have a customer service department that is opened on a weekend. To leave a message and order number is not good enough. And for that reason I will give it a 0* rating”

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Posted 6 years ago

Hello Thank you for your feedback on your order, we are sorry to see you have not received your order, your order was dispatched on the 2nd October and a member of the team is helping you with this issue, If there is anything else we can help you with please do get back in touch Many Thanks Prezzybox

Posted 6 years ago

“Ordered 3 only received 1”

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Posted 6 years ago

Hi Sarah So so sorry to hear this! We can see you have since been refunded for the missing pots. We are so sorry again for your initial frustration and inconvenience on this occasion. Best regards

Posted 6 years ago

Author didn't leave any comments.

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Posted 7 years ago

Thanks for the great 5* review!

Posted 7 years ago

“A perfect little gift with that personal touch!”

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Posted 7 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 7 years ago

Shelley Kendall

Verified Reviewer

“I understand that life is busy, and circumstances can cause delays. However, my gift to a friend never arrived after a month of chasing. Very disappointed in this whole incident. I did receive a full refund, but the fact that my friend never received her gift was very embarrassing to say the least.”

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Posted 7 years ago

Hello Shelley. We cannot apologise enough for the trouble this has caused you. We can see a replacement had been issued and because of the hassle, a full refund was given. We are going to investigate with the partner company to find out what has happened with your order and to ensure this doesn't happen again. Once again, please accept our sincerest apologies.

Posted 7 years ago