Personalised Valentines Day Photo Cube Reviews

2 Rating 2 Reviews

Make their 14th February the most romantic yet with this stunning Personalised Valentine's Day Photo Cube. Featuring space for 4 extra special photos, and personalise the lid with names, a date and a message of choice. The details will be surrounded by a beautiful mini heart design, and can feature 30 Belgian heart-shaped chocolates inside if you choose.Open the lid to the best Valentine's Day yet with this gorgeous gift!Please note: may contain traces of soya or nuts.

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Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Holly Beckton

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 7 years ago

Hey Holly! Thank you so much for taking the time to leave us a 3 star review, if there is anything we can do to improve your experience with us or anything you were unhappy with, please do not hesitate to contact us over at csteam@prezzybox.com and a member of our team will be happy to help! Prezzybox

Posted 7 years ago

Joe McKinnon

Verified Reviewer

“Despite paying for "Next Day Delivery", on a Friday, it gave me the delivery window of "Next Tuesday - Next Tuesday", so I interpreted this as guaranteed delivery on Tuesday, a day where I was in all day. It wasn't delivered until the Wednesday where DPD couldn't give it to a neighbour because the "Sender has requested a signature". So they tried delivering the day after, when I was out again and they finally caught me while I was in on the Monday! A week and 3 days after I ordered it, paying extra for "Next Day Delivery" so I knew I would be in to receive it. After opening it after its ridiculously late delivery I discovered it was damaged in shipping as you can see in the attached photo. The damage made it impossible to mount a picture in one of the frames. Since I could not be bothered sending it back and getting a new one I decided to just fix it myself, to avoid more ridiculous delays. I tried contacting their customer support about this asking for at least a refund on the delivery and I got a reply 4 days later, with some random message about order tracking that had nothing to do with my complaint. After asking the relevance of this completely obscure reply I did not receive any further contact. The product itself isn't too bad when it's not broken. The engraving is very good quality however the wood dents very easily. This was my first time buying through PrezzyBox and it was an awful experience, I'll stick to Amazon next time where they honour their "Next Day Delivery".”

Helpful Report

Posted 7 years ago

Hi there Joe We really appreciate you letting us know of this, as we agree it is totally unacceptable. We can see you contacted our international services team rather than our customer services, this is why you didn't receive the right help! A member from our customer service team has contacted you directly. We look forward to helping resolve this issue for you. Prezzybox

Posted 7 years ago