“I thought these earrings were very cute for my daughter. However, came poorly packed in a flat envelope. Not even bubble wrap around them. I contacted customer service and they told me that I should be able to unbend the posts. I felt this was unacceptable to give earrings with bent posts as a Christmas gift. I was sent a new set of replacement earrings but the exact same thing occurred. Completely bent in the mail. I wouldn’t order earrings again from this company due to sloppy packaging/no care in shipping.”
Thank you so much for bringing this issue to our attention.
We sincerely apologize for any inconvenience that may have been caused by Pura Vida.
Please send us an email at info@puravidabracelets.com so that we can properly address your concern.
We look forward to assisting you!
