“These ear rings had the stone fall out after my third time wearing them. I reached out to customer service and they were very helpful and immediately sent me a replacement with an apology. Received those earrings and they arrived missing the stone. Reached back out to customer service and they were once again happy to help. I asked for a replacement but would like a different set. There was a mix up and they resent the turquoise ones but were more than happy to help and send a different kind of ear ring. (At this point I was very frustrated with the quality but very satisfied with the customer service). I receive both the different ear rings and the replacement turquoise ones, the turquoise ones once again, arrived in poor condition. All stones applicable but a large black line drawn across them. I sadly would love to recommend theses but my experience with the quality is not worth the hassle.”
Thank you for letting us know about this, Lucy. That should not have happened to the stone and we are so sorry this was your experience. Please email our Customer Service team at info@puravidabracelets.com. We would love to help make this right.
