Hi there! We're incredibly sorry to hear that happened to your bracelet. Please email our Customer Service team at info@puravidabracelets.com or chat with us online. We'd love to help make this right.
“This charm is gorgeous! We purchased several of them, however after wearing them once (for my daughter) and twice (for me), the clasp popped open and it fell off somewhere along the way. If you buy, you may want to superglue the clasp closed because my cross charm also fell off. It’s very disappointing.”
“The first one we bought fell off within 24 hours but they sent us a replacement for free and it is holding study and looks super cute. Great customer service.”
