“I did not get my package on time/ and as promised by your customer service rep. I was informed that the product would be delivered in 2- 6 days. I called on the 5th day to learn that it had not been worked, but it would be worked on and shipped on that day so I could receive it by Dec 15th. It is now Dec 18th and I still do not have it. I purchased it for a gift exchange that took place on Dec 16th. Needless to say, everything was botched and I am disappointed.”
“I ordered a bunch of holiday cutting boards in October when there was a sale and free shipping on $100. For this purchase, I didn’t have to pay any extra fees, and they arrived quickly. When I placed an order in December, I had to pay a $5 personalization fee, which I’ve never paid in the many years I’ve been shopping Qualtry. This was apparently a fee to gave them made in America; otherwise, the item wouldn’t be ready until mid January because it would be made in China. Why did this happen for the first time ever purchasing from Qualtry? If my October order was made in China in October, it didn’t take anywhere near that long, and I was never prompted to pay $5 for made in America. I feel like this fee is opportunistic close to Christmas, and I’m very unhappy about it. I will think twice before purchasing from Qualtry in the future, even though I’ve purchased from Qualtry for years. Disappointing!”
