Hello Stacy, We are sorry to hear that you have not received your order that was shipped .
It's possible that they are still undergoing custom clearances since it an international shipment. We have no control over the orders once it shipped out but rest assured that we will follow up on this matter.
Hello Andrew, we are apologize that we can no longer change the shipping address as you requested when the time you contacted us since your order was already shipped so was sent to the shipping address you submitted when your order was placed.
