“Not happy. Boards are mismatched , not glued together right with excess glue stain.Not sanded well.
Was suppose to be a wedding gift for my daughter and it looks so bad I am to embarrassed to even give it to her.
Having bought lots of your products in the past I was completely unsatified and will probably think twice before I order another.
I would be happy with a replacement or a refund. Thank you, Patrick McKinney 650 483-2353”
Hello, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.
“The first board I received had 2 different separations in the wood so I called and they made another and shipped it out. They were very understanding! The second board came worse than the first cutting board- very disappointed!”
Hello Tracey, We are sorry to hear that there was a problem with the replacement board that you received. For quality and production purposes, kindly reply to the email we sent you with the photo of the replacement board that shows the issues that you mentioned so that we can have it checked.
Thank you for your feedback Corinne. We are sorry to hear that you did not find the board that you received to your liking. Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker. Just as with all wood boards we print, the "darkness of the burn" varies with the wood on the actual board. It is a natural difference in wood grain.
“I was quite impressed with this Personalized Cutting board. Really nice engraving as this was a wedding anniversary gift for my friends. They were pleasantly surprised.”
