Hello Jill, upon checking on your order, it was already marked as delivered by USPS dated July 1, 2022.
Please check with your household members if they manage to receive this on your behalf. You may also send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. or call us at (385)786 8564 so that we can assist you further.
Our operating hours are from 9am to 5pm MT Monday to Friday.
Hello Terrence. We are sorry to hear that you received a damaged cutting board.
We have already requested for a replacement to be processed and The tracking information will be sent to you through email once your replacement has been shipped.
Thank you for your feedback Marcia. We are sorry to hear that you did not find the board that you received to your liking. Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker. Just as with all wood boards we print, the "darkness of the burn" varies with the wood on the actual board. It is a natural difference in wood grain.
“The first cutting board arrived broken and in two pieces… questioning quality control of shipping, as it was just on a bubble envelope…
The second one arrived in one piece, but the personalization was not completely legible because of poor stain…”
Hello Harriet, We are sorry to hear that there was a concern with the cutting boards that you received,
We have reached out to you regarding the matter and you mentioned that "It worked out". We are more than willing to help if you still need further assistance. You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com.
You may also call us at (385)786 8564
Our operating hours are from 9am to 5pm MT Monday to Friday.
