“The most disappointing feature is that the board is not cut symmetrically. I do not understand why this is an issue at all. If they are hand-cut, the person should be using a template. If they are machine-cut, they should be perfect. Personalized gifts should look better.
The edges are not perfectly smooth, but 600-grit sandpaper takes care of that.”
“The quality is horrible. The board is thin wood, poorly put together. The etching is poor quality, very light in some areas. Gave this company 2 chances to make the board right. They couldn’t either time. DO NOT BUY THIS PRODUCT! It is a waste of money.”
Hello, Sally, We are sorry to hear that you did not find the board that you received to your liking.
Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.
“I purchased several different types of these boards for family Christmas gifts. I them and I really think the recipient will also. Probably should have gotten more!”
“Thank you Qualtry ... sent me a new serving board. The engraving is still lighter than I wanted but better than the first one.
Photo says it all. Workmanship is not quality. I’ve purchased other wood items with engravings, and they looked great. This was suppose to be a gift for my son as a wedding gift. I’m too embarrassed by the quality of engraving to give it to him and his bride. It looks like ink running out. I asked Qualtry for a replacement. And if not replaced, I’d like a refund.
I contacted Qualtry and sent photo. Their response was …
On Aug 12, 2022, at 2:09 PM, Qualtry Support wrote:
Hello,
We are sorry to hear that you did not find the board that you received to your liking.
As per our disclaimer, Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.
Just as with all wood boards we print, the "darkness of the burn" varies with the wood on the actual board. It is a natural difference in wood grain. As we run boards, we slow our machines down to try to get it darker but it still would not change its appearance.
Best regards,
Qualtry Customer Support
e: support@qualtry.com”
Hello Sandy, Our apologies. We have requested for the cutting board to be replaced. We just explained further in detail the disclaimer that was indicated on our website so that we can set your expectations on the replacement. Hoping for your understanding regarding the matter.
