“Your bags this year are 1/2 the size of what they were last year. Misleading. I reordered them - with the thought that they would be the same size. Also they arrived 3 weeks after Christmas - so no use for this year - holding them for next year.”
We apologize for the experience you had with our company during your recent purchase from us.
We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers.
Rest assured that this is normally not the case and we totally understand your disappointment. You count on us to do better in the future.
Hello Krystal, Kindly tell us more regarding your concern so that we can properly assist you.
You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com.
You may also call us at (385)786 8564
Our operating hours are from 9am to 5pm MT Monday to Friday.
“I ordered the Ho ho ho template for the drawstring bag with a personalization of “Santa”
As you can see, there is no picture on the bag just the personalization.”
Hello Shirley, We are sorry to hear that you are missing an item from your order.
We will request for it to be made and sent to you as soon as possible. Kindly bear with us as we take care of this for you.
