Hello Lesah, we are sorry to hear that you broke Personalized Wooden Luggage Tags. With proper care, our products last for years. We are more than willing to assist you to re-order. You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com.
You may also call us at (385)786 8564
Our operating hours are from 9am to 5pm MT Monday to Friday.