We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.
Hello Anita, we are sorry to hear that you still have not received your order that we shipped last September 23. International shipments will take longer compared to shipments within the US. We have no control over the orders once it shipped out but rest assured that we will follow up on this matter.