“Took almost 30 days to get two Christmas bags, that were damaged
No response from the company
Horrible service
Will never be shopping with you ever again”
We are sorry to hear that there were some concerns regarding the item that you received. We have already processed a refund for your order and its should have been posted by now. Once again, we apologize for the inconvenience.
“Personalized Santa bag for our grandchild's Santa gift did not come until the day before Christmas Eve and was personalized incorrectly. It should have read NATHAN but instead it read SIOBHAN!!! Would have ruined our Santa gift plan if we weren't so clever. We told him that was his Eskimo Elfn name! I asked for a refund however I still have no response from Qualtry!!!”
We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.
“Love the bags. Can't wait to find the right size gift for them as they are much smaller than I had imagined. I never did read the dimensions if they were posted. Still obsessed with the label and can't wait to see my kids reactions on Christmas!”
