“While other companies have 30 day guarantees, QUOC has stickers that say if you install a cleat you can't return the product. How are you supposed to ensure that they are a good fit? Was fitting a bit snug so just sent them back rather than giving them a shot because I wouldn't even have been able to try them on a trainer.”
Hey,
Thank you for sharing your feedback, and we apologies for the inconvenience you experienced.
We understand that it can feel limiting not being able to test shoes with cleats before fully committing. However, this is actually a standard policy across most cycling shoe brands, as once cleats are installed, the shoes can no longer be considered in their original, resellable condition.
That said, we don’t want this to stop you from finding the right fit. Our team is always happy to guide you through the process before you install cleats whether that’s checking sizing against our fit guide, offering advice on trying them on with cycling socks, or suggesting ways to test comfort and stiffness on a trainer without mounting cleats.
We’re here to make sure you feel confident before that final step, and we’d be glad to support you in finding a pair that works perfectly for you. Please don’t hesitate to reach out directly so we can help make your next experience smoother.
