“This was, unfortunately, the third time we had to send our Ratio 8 in for repair. But once again, the team delivered. Very responsive. Explained the problem and what they did to solve it. Got the machine back quickly, and we are once again enjoying our coffee.”
“I had a wonderful experience with the ratio team. From the customer service down to the repairs department. I had managed to get coffee grounds in my water reservoir and the support team got back to me asap. They cleaned and upgraded everything like new! It did take 5-6 weeks but they were extremely responsive (and understand that it’s a small company). Thank you for the wonderful product and service!”
“The Ratio team was extremely helpful and professional. They stand behind their product and do not make excuses or blame others. As a business owner I appreciate this. No one and nothing is perfect and how a person or business makes things right is what is important. Their product is not inexpensive but it is of the highest quality. I have the utmost confidence in the Ratio product and team and would highly recommend it!”
“This is the second time I have used the Ratio Repair Service and again it was an outstanding experience. Excellent communication, fast service, and they went above and beyond to help me out.”
