“Mark and the entire team were responsive throughout this process. They clearly communicated how to solve my issue and took all the necessary steps to make it go smoothly for me. Thank you!”
“The actual repair service is 5 star, and I'll rate it at that for accuracy. I will say that while I understand you guys are a relatively small group, we sure did miss our Ratio for the duration it was out. To put it into context, I went back and checked, our machine died on 5/24. We received it back and repaired on 8/5. I'm also not sure if this is our original machine, or if there was a full swap involved. Pure speculation, but I noticed the lights in the front seem different (e.g. you can actually see red on the 2 modes that aren't active.)”
“Ratio took care of the cleaning and servicing of my Ratio 8 in a timely and professional manner. I was informed of the timeline and added service performed on my machine. New firm ware was installed and I was even offered a new Borosilicate tank which I declined, love glass. I love my Ratio and I am assured of great service in the years to come.”
