“The repair was timely, and our machine now works perfectly. Customer service was always professional and friendly. Ratio seems to really care about their customers’ experience. Also, the cost for the repair was very reasonable.”
“Mark and the entire team were responsive throughout this process. They clearly communicated how to solve my issue and took all the necessary steps to make it go smoothly for me. Thank you!”
“The actual repair service is 5 star, and I'll rate it at that for accuracy. I will say that while I understand you guys are a relatively small group, we sure did miss our Ratio for the duration it was out. To put it into context, I went back and checked, our machine died on 5/24. We received it back and repaired on 8/5. I'm also not sure if this is our original machine, or if there was a full swap involved. Pure speculation, but I noticed the lights in the front seem different (e.g. you can actually see red on the 2 modes that aren't active.)”
