Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.28

4.3 Rating 275 Reviews

80 %

of reviewers recommend Ratio Coffee

4.3

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Ratio Coffee 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

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“We like the quality and materials. We were looking for something without plastic and this fits that requirement. However the design of the dripper is terrible. It has a very wide hole at the base which means the paper coffee cone is not supported and breaks about 50% of the time, causing coffee grounds to fall into the coffee. It’s been a disappointment.”

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Posted 1 week ago

“I love how easy it is! It creates a great flavored coffee with less work than a normal pour over. I’d recommend the ratio 4 for any coffee lover, that wants a little easier, pour over system and only needs to make coffee for one to two people.”

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Posted 1 week ago

“Beautiful, silent, elegant and perfect coffee taste.”

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Posted 2 weeks ago

“Overall, I'm happy with the quality of the coffee produced. Having said so, there are two significant and frustrating design flaws. First, there is no on/off switch. The manual literally tells you to unplug the machine when not in use, because somehow the product team decided that this is how people like to use kitchen appliances. The second problem is that the button to start the machine – which activates at a light touch – is exactly where you want to place your thumb to help pull out the coffee basket / grounds. Because there isn't an on/off button, and there's apparently no way to stop the cycle once it starts, this means that you have to unplug the coffee maker just to get it to stop. I also haven't been able to use the carafe, since the coffee gets cold when it goes into the glass container. The carafe's rubberized bottom is nice, but it makes it impossible to have a hot plate under the carafe to keep things hot (or to microwave the coffee in the carafe). All of these have workarounds, but they're annoying own-goals on what's a moderately expensive coffee maker.”

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Posted 2 weeks ago

Thanks for the feedback! A few things: 1. The Start button doubles as an off/on switch, and if you accidentally turn it on, holding for 2 seconds will turn it back off! 2. For safety certification reasons the manual says to leave it unplugged when not in use. None of us do that with our own units, so you can read this as an *highly* risk-avoidant suggestion. If there is no water in the tank, the machine will not brew, and it is fully "off" when not brewing. 3. We've optimized the temperature for best possible extraction and taste of the coffee. Here’s a quick tip: If you add an extra inch of water to the tank beyond what you want to brew, turn on machine and let it deliver water until it hits your desired fill line, then turn off and dump the water, you’ll increase the brewed coffee by 6 degrees or so. It’s pretty fast, and you can be prepping the ground coffee while it’s doing this. Just press Start button for 2 seconds to turn it off, add coffee, and turn back on. Heating element, supply lines, shower head, and carafe will all get heated up. You can do 2 inches if you want even more heat. 4. The carafe is absolutely microwave safe! Let us know any questions or ways we can assist, and thanks again for the feedback.

Posted 2 weeks ago

“Sadly the only Hario V60 02 that will work is the glass one which is 95mm. The plastic one is 102mm and does not work (too tall). Customer service excellent as usual.”

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Posted 2 weeks ago

“I haven’t even received my order since September”

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Posted 2 weeks ago

“I left a voice message and have not received a call back. My Carafe is leaking when we go to pour and would like a replacement sent out and I will send the defective one back”

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Posted 2 weeks ago

“The coffee tastes horrible. I have tried every combination of grind, etc. I have used pour over makers before as well as French press. This one is the worst. Coffee is weak and under-flavored. No amount of changing the grind or adding extra coffee works. Not worth the $$ at all. Especially after waiting months to receive it.”

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Posted 2 weeks ago

Hey Toni! We're here to help! The first thing to check is your paper filters - are you using Melitta? We would like to send you some of our filters which we believe lead to better tasting coffee. Also would love to know how much coffee you're using and what kind of grinder. We think we can get you into some great tasting coffee with some small tweaks, but if not we have a 30 day "love it" guarantee. Please email us and we'll get you some filters at no charge! hello@ratiocoffee.com

Posted 2 weeks ago

“Very good Happy we got the replacement”

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Posted 2 weeks ago

“I was excited to finally receive the Ratio 4 after a long wait but unfortunately it was a major disappointment. The machine has a high pitch tone when it starts brewing. The placement of the power button is annoying and constantly is accidentally touched and activated when you remove or put back the basket. Lastly, when I put in my cream the coffee was too cold which when I normally do a pour over at 204 it’s perfect with cream. So it brews too cool. Also, customer service has been totally non responsive! I will be returning this machine if they ever will acknowledge my email.”

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Posted 2 weeks ago

Hey Sama, Apologies for our delay in replying to you - we have doubled our customer service team in the past 2 weeks and they are all in training and catching up as best as they can. No problem to return your machine - we will be in touch with steps on how to do this shortly.

Posted 2 weeks ago

“Hi Mark, how are you? Thank you for my R4 unit. From my initial 2x brews, I the R4 makes a decent cup of coffee (6 out of 10 rating). I noticed the water spouts are not consistent and pours uneven both times so far. I’m hoping It works better the next couple brews and will take of video. Cheers, TimWYoung”

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Posted 2 weeks ago

“It quit working, won’t run after a week. Still waiting to hear back from support.”

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Posted 2 weeks ago

“Too noisy of a unit Too easy to bump the start button No drip stop”

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Posted 3 weeks ago

“The coffee is good though no where near as consistent as my Balmuda.inconsistency seems to be the weak spot with many coffee makers. I roast my own beans, weigh them out, grind immediately before brewing and measure out the water. Was hoping to find a maker that could make multiple cups and have the quality and consistency of the Balmuda.”

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Posted 3 weeks ago

“The materials and feel of the R8 at 5 star! But, the thermal carafe does not do a good job at keeping coffee warm and it drips when you pour. Very annoying. Also, way too much water comes out for the bloom. I wish that could be controlled”

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Posted 3 weeks ago

“Honestly, Trey was amazing. I do not feel like I'm exaggerating when I say that his might be the best customer service experience I've had in a long time.”

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Posted 3 weeks ago

“The material is excellent and they perform well. They would be easier to use if there were more pleats, which likely would translate to smaller pleats. This smaller pleated shape would probably keep the filters up against the wall of the basket more consistently than filters with larger pleats.”

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Posted 4 weeks ago

“I love my ratio six machine. Please make a version with a metal filter basket!”

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Posted 1 month ago

“I’ve been trying to return it for over a week with no response.”

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Posted 1 month ago

“I have had the 6 for less than a week, still tinkering with it. It looks fantastic. Extremely quick brew. Dislikes include the spritz of coffee from the gasket upon pulling the carafe after the brew is complete, also finding coffee still in the basket after the brew is supposedly complete (maybe my fav Starbucks preground is too fine?) The water filler cap should have some exterior marking on it to alleviate turning it upside down to fit it in correctly. The carafe really needs to be inverted quite a lot to finish out the last of the coffee. Positives: The coffee we have been drinking for years has taken on a totally different wonderful flavor. Overall I like it, but may have to make some adjustments to accommodate the 6”

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Posted 1 month ago

Ratio Coffee is rated 4.3 based on 275 reviews