Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.12

4.1 Rating 335 Reviews

74 %

of reviewers recommend Ratio Coffee

4.1

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Ratio Coffee 5 star review on 21st October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I am so bummed out about this thing. It took so long to get and I finally get it and I did not realize and had no idea that it does not have a hot plate. My husband is more or less furious with me that I would buy an $800 coffee pot that can’t keep it hot longer than 15 minutes. I really want to return it, but I’m unsure of the return policy.”

Helpful Report

Posted 13 hours ago

Hi Chandler, we’re so sorry to hear you’re disappointed. We chose not to include a hot plate because keeping coffee on continuous heat can quickly affect its flavor, and our goal is to preserve the taste and quality from the first cup to the last. You have 30 days from delivery to decide if you’d like to keep your Ratio. If you’d like to start a return, you can fill out our quick online return form. We appreciate you giving Ratio a try and are happy to help with any questions along the way.

Posted 8 hours ago

“Didn’t get the Ratio Six. I was sent the fancy, fancy Ratio 8 by your shipping department. Even though the error was not mine, I was told I had to re-pack the coffee maker and run the risk of a 20% restocking fee if there was any damage. I had decided I did not want the Ratio Six either, but you would not issue me a charge credit until I returned the machine you sent me in error safely. The only way to avoid this unpleasantness was to pay you an additional $260.00. You extorted me. Such an awful experience!! My coffee maker will be in a charity white elephant sale at a large church in my city, with a hilarious note about this farce. And on top of everything, after changing filter brand, type, coffee grind, water to coffee ratio, I have never gotten a decent cup of coffee!! You couldn’t make up a more ridiculous product/service story than this. I think the Ratio Six will be a hit at the white elephant sale—should be good for something.”

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Posted 2 weeks ago

“Takes forever to clean as grounds stick even dry. Looks stained after just two uses even cleaned in hot water. Expensive- Sucks”

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Posted 3 weeks ago

Hi Ralph, thank you for sharing your feedback. We’re sorry to hear that cleaning the Able Basket has been frustrating. The basket is made of stainless steel and is dishwasher safe, which should make cleanup much easier. Just place it on the top rack after rinsing out the grounds.

Posted 2 weeks ago

“Hi, I love the Ratio 8 Series 2, but the thermal carafe is honestly really poor. The coffee gets cold quickly, and therefore is a useless purchase.”

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Posted 3 weeks ago

Hey Tamer! Sorry to hear this - please contact us for a return under our 30 day "love it" guarantee!

Posted 3 weeks ago

“Exceptionally disappointing.”

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Posted 3 weeks ago

“Removed from the shipping box and immediately replaced it as the plastic base made it top heavy, overall much lighter than the original and cheap looking to boot. Highly disappointed. No longer a premium appliance. Returning it immediately. P. S. The original has a nice heavy power cord... Series 2 power cord skinny and again cheap looking Elictrically adequate I'm sure... But seriously?”

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Posted 4 weeks ago

“Made one pot and didn’t work after that. Now I can’t get them to make it right or return my emails. Very disappointing!”

Helpful Report

Posted 5 months ago

Hi Andrew, we’re so sorry to hear about your Ratio Eight! We want to assure you that we’ve sent a follow-up email and have processed a replacement. If you have any questions or need further assistance, feel free to reply to our message or reach out directly at hello@ratiocoffee.com. You may need to check your spam or promotions folder just in case. While this certainly isn’t typical of the experience we aim to deliver, we appreciate you giving us the opportunity to make it right. We’re here to help!

Posted 4 months ago

“I am not pleased with the Carafe and filter it drains too slowly and allows gronds inot coffe”

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Posted 6 months ago

“Broke my Ratio, which now requires a hardware update. Really wish there was some kind of warning on this product.”

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Posted 1 year ago

“The coffee tastes horrible. I have tried every combination of grind, etc. I have used pour over makers before as well as French press. This one is the worst. Coffee is weak and under-flavored. No amount of changing the grind or adding extra coffee works. Not worth the $$ at all. Especially after waiting months to receive it.”

Helpful Report

Posted 11 months ago

Hey Toni! We're here to help! The first thing to check is your paper filters - are you using Melitta? We would like to send you some of our filters which we believe lead to better tasting coffee. Also would love to know how much coffee you're using and what kind of grinder. We think we can get you into some great tasting coffee with some small tweaks, but if not we have a 30 day "love it" guarantee. Please email us and we'll get you some filters at no charge! hello@ratiocoffee.com

Posted 11 months ago

“I left a voice message and have not received a call back. My Carafe is leaking when we go to pour and would like a replacement sent out and I will send the defective one back”

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Posted 11 months ago

“I’ve been trying to return it for over a week with no response.”

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Posted 11 months ago

“Arrived broken so returned. The water tank is no longer glass.”

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Posted 1 year ago

We're sorry to hear that you've decided to return your machine! We would have been happy to assist with a replacement or address any concerns. While the water tank is now made from high-quality BPA-free plastic for durability, we still strive to maintain the same premium brewing experience.

Posted 1 year ago

“Ratio Eight leaks all over the place when I brew full amount. Perhaps I have a defective unit but unfortunately disappointed given the product promise.”

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Posted 1 year ago

We are so sorry to hear that, Premal! Someone from our customer experience team will reach out to see what's going on and make this right.

Posted 1 year ago

“Never used it. Coffee machine was returned. Machine was very disappointing”

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Posted 1 year ago

“Coffee is never hot, luke warm at best even though I put boiling water in the thermal carafe before making coffee. I do not like luke warm coffee . Ratio 8 works poorly and is expensive. Does not work as well as machines at 1/3 the price”

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Posted 2 years ago

“Well it's cute that you are asking for a review on the thermal set, when I have yet to receive the thermal carafe and it has now been delayed by 4.5 months.... So you should rethink when to send out this survey given that customers are very frustrated with the delay. My husband brews coffee and has to pour it into a large thermos that he keeps on the counter now which defeats the purpose of having a pretty design of getting the ratio.”

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Posted 2 years ago

“Poor quality and customer service.”

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Posted 2 years ago

“The replacement carafe lid is no better than the original. I'm finding this entire system frustrating, the joints on the carafe also appear to leak or hold water after washing. For an over $300 coffee machine it sure seems cheap. Makes a good cup but not sure how long it will last.”

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Posted 2 years ago

“The cups have been terrific but the Ratio-6 I ordered along with the cups has been a complete disappointment due to carafe lid which makes a mess and splashes out when anything less than a 100% full carafe is poured. I would like to send the unit back but customer service (Sally) has not followed up with me post my initial email. Chris Semenuk”

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Posted 2 years ago

Ratio Coffee is rated 4.1 based on 335 reviews