Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 3.98

“I do not have it in my possession as of yet. You guys don’t ship to Hawaii so I had to have it sent to a friends place in Santa Cruz. He should be arriving with it within the next few days. At that time, I can let you guys know what I think”

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Posted 5 days ago

“Beautiful, amazing coffee, but no burner was a surprise I wasn't ready for. I didn't even know that was an option with coffee pots.”

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Posted 3 weeks ago

“i already had one of these and the carafe broke -the glass is super breakable. The cover on the replacement has already broken. not sure this is high quality glass”

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Posted 3 weeks ago

“Filter itself is nice but the product is falsely advertised as being compatible with the Ratio Six as part of their “plastic free brew path.” Be aware. It’s not. It’s almost impossible to align the pot and brew basket under the water stream to prevent spilling. I reached out to customer service both on social media and email and never received a response. Poor experience overall.”

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Posted 2 months ago

“My system is putting out too much water too quickly and overflowing/clogging the filter basket Would be happy to send you pictures”

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Posted 3 months ago

Hi Jon, we would love to troubleshoot with you! Send us that picture at hello@ratiocoffee.com or send us a text at (800) 261-9640.

Posted 3 months ago

“I’ve contacted customer service two different ways, with no reply. but we may be returning ours. We just purchased and although we love the glass, coffee isn’t as hot as we’re used too upon brewing, and I did purchase a thermal pot as well with a lid. I’ve put hot water in to warm the thermal up before brewing, but it still doesn’t keep coffee hot longer than 30 minutes. Coffee comes out “warm” at best”

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Posted 3 months ago

Hi Mallori, we’re sorry to hear the coffee hasn’t been staying as hot as you expected! Our CX team has been in touch and is assisting with your return to make sure this is taken care of. We appreciate your patience, and please reach out if you have any further questions!

Posted 3 months ago

“This was delivered on 12/22/25. I ordered it as a Christmas gift for my husband. We used it after opening it Christmas morning and by Christmas dinner I noticed that the lights were blinking when not in use. It has progressively gotten worse (starting, with water dripping when not in use, stopping mid-brew when it is in use). We finally stopped using it two weeks ago when it stopped mid-brew and never restarted. It is now sitting on my counter with water in it we can’t drain. I’ve sent in at least 2 return requests via the website last week and no response. I want a full refund. We basically got zero days of a properly functioning machine.”

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Posted 3 months ago

Hi Lianne, we’re so sorry this has been your experience, especially with a Christmas gift! The behavior you’re describing is very unusual and not what we expect from a new machine. Our CX team has responded to the return requests submitted and would like to keep working toward a resolution. If you’re not seeing our emails, it may be worth taking a quick look in your spam or promotions folder just in case, and we’ll be ready to pick this up right away.

Posted 3 months ago

“I love the look of this coffee maker and the fact that it does not let the water come in contact with any plastic. However, the coffee does not get hot enough when first brewed and because there is no heater under the glass carafe, the coffee does not even stay luke warm. I tried to order the thermos that goes with this machine, but it has been sold out. I ordered this coffee maker when it was at it's most expensive price and the following week it went down over $300.”

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Posted 3 months ago

“Really disappointed in the temperature of the freshly made coffee and the heat retention in the thermal carafe. Never seems warm enough if I add any cream.”

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Posted 4 months ago

“water temp 160 in carafe 170 at shower head. coffee was luke warm”

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Posted 4 months ago

“We were really excited to receive this “non toxic” all glass and steel water parts coffee maker. It is beautiful and also very elegant. To learn that it does not have a warming pad and that the coffee once brewed gets cold so quickly was real bummer. We are keeping the unit and ordering the “thermal stainless vessel” however really bummed we have to take coffee and warm it in a microwave so quickly after it’s brewed. As a microwave we are also trying to exit out of our home in efforts to get more natural.”

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Posted 5 months ago

“We were so excited to get our ratio eight series 2 but it’s been a total let down. The coffee maker CONSTANTLY overflows when we try to make a large batch. I’ve called and emailed customer support but after 4 business days, theres been no response or help. Additionally, the base of the machine is entirely white plastic now. When the coffee is brewing, it spits coffee out on the counter and base. After a couple of months, I highly suspect the base will be stained - even with vigilant cleaning. Overall, we’re disappointed and I can’t recommend the machine.”

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Posted 6 months ago

“I have tried to write customer support several times from my other email and they have not gotten back to me. The support has been very bad. The product is definitely not worth $800. There is so much condensation around the head that it seems very sloppy and drips all over the heat protector. The filters they recommend are not good. I have had to make the coffee very coarse or else it will overflow out of the filter. When I pay $800 for a machine I am expecting it to work perfectly. My experience has not been worth the price of the machine thus far. I am hoping they respond to my other email and give me better tips for a better experience.”

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Posted 6 months ago

“Although we were very excited for a low plastic coffee maker, we were very disappointed with how expensive this machine was ($649) and how long it took to get it. I ordered the machine in May and it arrived at the end of September. We were surprised by the lack of ability to preset the coffee maker the night before. Additionally the water repeatedly overflowed the filter in the basket, despite using coarser and coarser grinds, and the recommended filter suggested on the website. We were also disappointed the machine didn’t come with any filters to begin with as an example. It also takes a very long time to brew, sometimes 10-15 minutes. Lastly, although the glass carafe is lovely, it doesn’t maintain heat well at all, so the coffee is quickly cold. In an effort to remedy this I looked to see if I could purchase a thermal carafe, but it was out of stock. Overall this was an incredibly disappointing experience.”

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Posted 6 months ago

“I can't review this machine but as far as service from the company, I would call it poor. They do not offer an exchange. In order to exchange the coffee maker for another color, I had to reorder (which means I've paid for 2 machines at this point), and do a return. The rate at which the company responds is very slow 2-4 days for every email sent. They do send an automated message in the meantime. I've been waiting for a return label for shipping (costing me $26.00) because apparently, everyone is out of the office for the rest of the week (I called on Thursday). I don't understand why they didn't automatically send me a return label through email when they realized I was returning the white machine and purchasing the black machine. Then they could have deducted the shipping costs from my return. Instead, 5 emails later, and I'm still waiting for a return label. I've got over $700 into this, and I'm still waiting for a machine to be delivered to me, 2 wks later.”

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Posted 7 months ago

“While I am happy with the coffee machine itself, I'm not satisfied with the carafe. It simply does not keep the coffee hot. Good for 15 minutes or so, then coffee is undrinkable. Honestly wish I had not made this purchase. Rated 2.”

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Posted 11 months ago

Hey Joe, we're glad to hear you’re happy with the coffee machine, but sorry to hear the carafe isn’t quite hitting the mark for you. Our carafe is designed to keep your coffee hot longer, so we really appreciate you sharing your feedback. If you’re up for it, we’d love to help troubleshoot and see if there’s a way to improve things. Please email us at hello@ratiocoffee.com—we want to make sure you’re loving the full experience!

Posted 11 months ago

“Did you know they used to make the water tank out of glass? Could have been plastic free… And is the tank supposed to hold 40 or 44 ounces of water? The fill line is 44 ounces which will fill the stubby little thermal carafe to just millimeters from spilling over (pro-tip: 42 ounces is the middle of the full circle – 1190 grams). Speaking of, the thermal carafe is probably the worst part of this set-up. Too top heavy, prone to dribbling, have to invert it completely to get those last drops out, and make sure you have the pour spout/handle screwed on very well. Oh, and cleaning it? Hope you have tiny hands to get in there. Alas, as I near the end of my return period, I decided to keep it as I figured out how to make more acceptable cup of coffee for my wife than the Moccamaster we had for 9 years which recently tried to melt a kitchen outlet.”

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Posted 11 months ago

“Disappointed that cold water tank is plastic. Is that a recent change? Seems misleading, especially if that piece used to be glass. At that point what is the different between the 8 and 6?”

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Posted 1 year ago

“The power cord has no positive engagement into the device. If I don’t have the back pushed up against the counter backsplash, it falls out. The oval start button is horribly positioned and sensitive to touch, especially for my under counter location. I’ve contacted in in error three times during the first two weeks I’ve owned the device when I was pushing the basket past its detent to secure in place. The black on black design contributes to that. I plan to make a light grey decal that outlines the button so I can see it better. Beyond these flaws, I love the coffee it makes, the functionality, the streamlined design, and how easy it is to keep clean.”

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Posted 1 year ago

“Why is creating a carafe that pours properly so hard? Want to love my Ratio but think I made the wrong purchase.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Ratio Coffee Reviews