Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.05

4.1 Rating 362 Reviews

71 %

of reviewers recommend Ratio Coffee

4.1

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Ratio Coffee 5 star review on 18th November 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptionally disappointing.”

Helpful Report

Posted 3 months ago

“Although we were very excited for a low plastic coffee maker, we were very disappointed with how expensive this machine was ($649) and how long it took to get it. I ordered the machine in May and it arrived at the end of September. We were surprised by the lack of ability to preset the coffee maker the night before. Additionally the water repeatedly overflowed the filter in the basket, despite using coarser and coarser grinds, and the recommended filter suggested on the website. We were also disappointed the machine didn’t come with any filters to begin with as an example. It also takes a very long time to brew, sometimes 10-15 minutes. Lastly, although the glass carafe is lovely, it doesn’t maintain heat well at all, so the coffee is quickly cold. In an effort to remedy this I looked to see if I could purchase a thermal carafe, but it was out of stock. Overall this was an incredibly disappointing experience.”

Helpful Report

Posted 3 months ago

“Excellent coffee brewer.”

Helpful Report

Posted 3 months ago

“Removed from the shipping box and immediately replaced it as the plastic base made it top heavy, overall much lighter than the original and cheap looking to boot. Highly disappointed. No longer a premium appliance. Returning it immediately. P. S. The original has a nice heavy power cord... Series 2 power cord skinny and again cheap looking Elictrically adequate I'm sure... But seriously?”

Helpful Report

Posted 3 months ago

“I can't review this machine but as far as service from the company, I would call it poor. They do not offer an exchange. In order to exchange the coffee maker for another color, I had to reorder (which means I've paid for 2 machines at this point), and do a return. The rate at which the company responds is very slow 2-4 days for every email sent. They do send an automated message in the meantime. I've been waiting for a return label for shipping (costing me $26.00) because apparently, everyone is out of the office for the rest of the week (I called on Thursday). I don't understand why they didn't automatically send me a return label through email when they realized I was returning the white machine and purchasing the black machine. Then they could have deducted the shipping costs from my return. Instead, 5 emails later, and I'm still waiting for a return label. I've got over $700 into this, and I'm still waiting for a machine to be delivered to me, 2 wks later.”

Helpful Report

Posted 4 months ago

“This machine makes a fantastic cup of coffee. I love how hot the coffee comes out, and the smooth flavor.”

Helpful Report

Posted 4 months ago

“We were so excited for this purchase and it honestly fell a bit flat. This is a premium product, or so it says, and we received a defective carafe and a damaged package upon arrival. We called customer service to have this taken care of and the first response was to try to pull off the plastic ourselves. This not only will not work, it also is not the answer that we were hoping for considering we paid $400 for this item and it arrived damaged. We are currently still waiting for a replacement. The coffee maker itself makes nice coffee but the customer service has not impressed and is making us consider the electric chemex instead.”

Helpful Report

Posted 4 months ago

Hi Allaire, thank you for sharing your feedback. We’re so sorry again about the carafe arriving defective and for the rocky start with service. I’m glad to share that your replacement has now arrived, and we hope it helps you enjoy your Ratio even more!

Posted 4 months ago

“This is a replacement carafe and the lid doesn’t have a tight fit like the original did. Disappointed in that change.”

Helpful Report

Posted 5 months ago

Hi Stacey! Thanks for the review; if you'd like we can send you a brand new series 1 thermal carafe at no charge to you. Just let us know with an email to hello@ratiocoffee.com and cc mark@ratiocoffee.com Even though series 2 doesn't seal 100% it holds the coffee temp very high for over 2 hours (and reviews from 3rd party sources confirm this) so we decided to proceed with that design for its simplicity. Thanks very much!

Posted 5 months ago

“I really love the ease and and quality of the ratio six machin”

Helpful Report

Posted 5 months ago

“EXCELLENT RATING 5 The BEST glass carafe made for making pour over coffee!”

Helpful Report

Posted 6 months ago

“Excellent quality and great coffee”

Helpful Report

Posted 6 months ago

“Fantastic coffee maker! I highly recommend!”

Helpful Report

Posted 6 months ago

“I use the Ratio Four Glass Carafe to prepare my pour-over in the morning. It looks super cute in my kitchen, and seems durable and easy to clean, so an all-around win!”

Helpful Report

Posted 7 months ago

“It’s a beauty!”

Helpful Report

Posted 7 months ago

“Simply the best coffee machine out there”

Helpful Report

Posted 7 months ago

“Love it! Brews delicious coffee quickly and consistently.”

Helpful Report

Posted 7 months ago

“Made one pot and didn’t work after that. Now I can’t get them to make it right or return my emails. Very disappointing!”

Helpful Report

Posted 8 months ago

Hi Andrew, we’re so sorry to hear about your Ratio Eight! We want to assure you that we’ve sent a follow-up email and have processed a replacement. If you have any questions or need further assistance, feel free to reply to our message or reach out directly at hello@ratiocoffee.com. You may need to check your spam or promotions folder just in case. While this certainly isn’t typical of the experience we aim to deliver, we appreciate you giving us the opportunity to make it right. We’re here to help!

Posted 7 months ago

“Was expecting a better tasting cup of coffee. Also, I don’t understand why the lid doesn’t close completely. In the closed position if you tip it, it will pour, which makes it spill risk when traveling. For $350 a little disappointed.”

Helpful Report

Posted 8 months ago

“Very good.”

Helpful Report

Posted 8 months ago

“I love my carafe.”

Helpful Report

Posted 8 months ago

Ratio Coffee is rated 4.1 based on 362 reviews