“My husband is not a fan of convertible vehicles, the Jeep is my vehicle. When we drive it during the warmer weather I always roll the top down. Having the shade helps with the sun beating down on you!”
“One touch sunscreen was ordered and delivered, however it was the incorrect product and now your company is not assisting me with getting this corrected. Very frustrating.”
We received your email about us sending the wrong product at 11am on Saturday the 21st. Monday the 23rd at 2pm our shipping manager reached out to you saying:
"I apologize for the inconvenience. I sent this to SWS and am waiting to hear back from them. I will let you know as soon as I get a response from them."
We didn't hear back from you so he sent another email on Tuesday the 24th saying:
"I called and talked to SWS yesterday, they wanted me to email them. Email sent yesterday and this morning. I just wanted you to know I'm working on this, and still waiting to hear back from them. I apologize for the delay."
You just respond with:
"Got it —thank you for the update."
I would say we handled this with the upmost urgency and kept you in the loop every step of the way. I know it's frustrating to receive the wrong part and we are very sorry that happened. Please send us an email and let us know what we could have done better in this process. 1 star hurts but we're always striving to do better. Thanks for the feedback.
