“Over the years I have bought several parts from Rubitrux, and I have never had any problems. From sales to shipping everyone has been great to deal with. I am sure that I will need another part one day, and I will definitely call them.”
“Great service! I inadvertantley entered the wrong address on my order & with one quick phone call things were updated correctly & the product was on the way.”
“I have not been offroad with my new tire mount bag so this is just visual. The workmanship looks great and the material is extra tough (could hold a lot more equipment than just trash)
Very pleased with my decision to go with RubiTrux”
“Called a few days after Helena struck in the NC
mountains was surprised to find RubiTrux open, they were very helpful , shipped out that day I received in no time. Great service thanks”
Thank you for the great review! We were very lucky that FedEx was still running after everything. Looks like your package arrived at your door the day after it was ordered! Thank you again and let us know if there's anything else Jeep or 4x4 related.
“I was under the impression that these were new take off lug nuts! I expected there to be a small amount of wear but what I received was lug nuts that had dents on the end of the caps, the finish on the sides was not good either. Very black and discolored certainly not what I would put on my Jeep!! I'm sorry to say that I will not being anymore business with you in the future.”
Thank you for the great review! It looks like your package was delivered 3 days after you placed your order. If you need anything else Jeep or 4x4 related, give us a call and I'm sure we can get it!
“Was in a jam and needed a power steering pump quick! Not only did Rubitrx get it to me fast, the price was fair and the takeoff pump was literally brand new!”
“Very pleased with this purchase. Rubitrux shipped the item quickly, and it was as described. They also got right back to me on an e-mail question I had about my backup camera mount with a helpful suggestion!”
“One touch sunscreen was ordered and delivered, however it was the incorrect product and now your company is not assisting me with getting this corrected. Very frustrating.”
We received your email about us sending the wrong product at 11am on Saturday the 21st. Monday the 23rd at 2pm our shipping manager reached out to you saying:
"I apologize for the inconvenience. I sent this to SWS and am waiting to hear back from them. I will let you know as soon as I get a response from them."
We didn't hear back from you so he sent another email on Tuesday the 24th saying:
"I called and talked to SWS yesterday, they wanted me to email them. Email sent yesterday and this morning. I just wanted you to know I'm working on this, and still waiting to hear back from them. I apologize for the delay."
You just respond with:
"Got it —thank you for the update."
I would say we handled this with the upmost urgency and kept you in the loop every step of the way. I know it's frustrating to receive the wrong part and we are very sorry that happened. Please send us an email and let us know what we could have done better in this process. 1 star hurts but we're always striving to do better. Thanks for the feedback.
I'm very sorry for the faulty product. This item does not require drilling to install. Please contact shipping@rubitrux.com and we will warranty the item. Next time feel free to give us a call or send an email if something doesn't seem right. It sounds like it was damaged in shipping.
“Awesome customer service. Associate was very knowledgeable and helpful. Will continue to do more business with and would greatly recommend to anyone else in need of parts and components.”
“This is my first purchase but I’ll definitely return. Very friendly and helpful on the van phone prior to ordering, the product arrived quickly, and everything was perfect. Thank so much!”
