Hello - we are sorry that you feel this product is not as described. With regard to your comment about loads of knots - we do say in the description the following: This is homegrown and not graded, please allow for 20% of wastage. It is common to see naturally occurring defects like knots, both live and dead, sap pockets and surface shakes, these cannot be graded out and as a result, you will see a percentage of this. If you would like us to ring you to sort this out further, please do not hesitate to contact us. Customer satisfaction is extremely important to us and we would not want any customer to be dissatisfied with their order. Kind regards Nikki
